Double click here to edit Header component
Signpost is empty.Double click here to edit it in Header component

Strategy

Hub Hero
Parsys 1
Preparing for ring-fencing
About Us

Barclaycard

The following page explains the changes that have taken place for customers that have moved from Barclays Bank PLC into our new ring-fenced bank on 1 April 2018.

Which part of Barclays am I in?
 

Barclaycard Personal within the UK

All personal credit card and bPay customers of Barclays Bank PLC, whose accounts are held in the UK, have been transferred to our ring-fenced bank, Barclays Bank UK PLC (BBUKPLC).

Barclaycard Business within the UK and non UK Barclaycard Personal Customers

All other Barclaycard customers and clients of the Barclays group continue to be served by their existing entity. This includes:

  • Any Barclaycard Germany and Barclaycard US customers
  • Corporate credit card and payment processing customers and clients (including clients of The Logic Group, all business clients with a Barclaycard Commercial credit/charge card and any customer with a Barclaycard Payment Solution product)
  • Any customer or client of Barclays Partner Finance 

How does this affect me since I was not transferred to the ring-fenced bank?

For the majority of customers that were not transferred into the new ring-fenced bank there weren’t any changes to your banking arrangements.

What does it mean now that I have transferred to the ring-fenced bank?

The only change that you can notice is that the legal entity which provides your credit card or bPay account has changed.

We have updated your Terms and Conditions to reflect this. You’ll still be able to use your Barclaycard credit card or bPay account (and the features of your account) as normal.

Our UK payment details did not change, so you should carry on making any monthly payments as normal. If you pay by Direct Debit, we’ve made sure your payment is processed as normal.

Restrictions on Transfer and Court Orders

Where accounts that would have otherwise transferred to the ring-fenced bank are held by customers who are subject to an asset freeze under any applicable sanctions regulation, or where they cannot be lawfully transferred for any other reason, the relevant accounts will be retained by BBPLC until the transfer can be lawfully made.

Where accounts that are the subject of a Court order imposing restrictions upon them (such as a freezing order), the items have been transferred to the ring-fenced bank as intended, but they will continue to be subject to the same restrictions under the relevant order after the transfer as applied immediately before the transfer. If your account is subject to a Court order, the terms and conditions of the Court order will remain in place. Please refer to the terms and conditions of your Court order for details of what activities are allowed on your account.

  • Certain Terms and Conditions have changed, principally to ensure that our customer and client contractual relationships continue to work in light of our new structure, and to comply with ring-fencing requirements. Examples of this include:

    • Changing references from Barclays Bank PLC to the new name of our ring-fenced bank, Barclays Bank UK PLC;
    • If necessary, changes to confirm that your data may be shared between our ring-fenced bank, (Barclays Bank UK PLC), their respective subsidiaries and other parts of the Barclays Group. For more information about personal data specifically, please refer to “Will the change affect how you use and share my personal data?” below; and
    • If necessary, changes to ensure existing bank rights are preserved.
  • The way in which we handle your personal data, including your account details and contact information, as well as the purpose for holding it and way it is used, will remain as set out in your customer agreement or other product or service documentation. We will be under the same obligation to uphold your data protection rights and to keep personal data secure.

    Your personal data may be shared between our ring-fenced bank (Barclays Bank UK PLC), Barclays Bank PLC, their respective subsidiaries and other parts of the Barclays Group. th you, only where it is necessary.

  • Certain liabilities of Barclays Bank PLC have been transferred to the ring-fenced bank, where the business to which these relate has also transferred. These include any liabilities in relation to products that have moved to the ring-fenced bank under the ring-fencing transfer scheme, the sale of payment protection insurance to any UK customers of Barclays Bank PLC and the sale of interest rate hedging products which are linked to products (such as loans) that have transferred to the ring-fenced bank.

    Any ongoing or future proceedings (including claims or complaints before any court, governmental or regulatory authority or ombudsman (including the UK Financial Services Ombudsman)) being brought by or against Barclays Bank PLC have been transferred to the ring-fenced bank (in respect of liabilities or the business that have transferred to the ring-fenced bank). business being transferred to the ring-fenced bank).

Barclaycard Personal

  • Should I have received a new Barclaycard?

    No, you don’t need a new Barclaycard. You can carry on using your existing card as normal.

    Will the rates I get on my Barclaycard products have changed because of this?

    We continue to offer products on the basis set out in pricing terms for your existing products. Your rates were not affected.

    Will my statements look any different?

    Your statements will look the same. However, the name of the new ring-fenced bank, Barclays Bank UK PLC, will now appear on statements.

    Can I still see transactions from before?

    Yes, your account did not change so you are able to view transactions and statements in the same way that you can now.

    Will my statement preferences have changed as a result of this change?

    No, your statement preferences (for example, frequency, online/paper format) have not changed.

    Have the details I use to pay you changed?

    No, Barclaycard’s payment details remain the same.

    Can I still use my Barclaycard to identify myself?

    Yes, you’ll continue to use your card as you do today.

  • Were there any changes to my account features and rewards?

    No. Your account retains any existing features or rewards associated with it.

    Does access to Barclaycard online servicing differ in the ring-fenced bank?

    No, there is no change to the way you access Barclaycard online servicing.

    Does access to the Barclaycard Mobile app differ in the ring-fenced bank?

    No, there is no change to the way you access the Barclaycard Mobile app. You continue to be registered and can use the same five-digit access code.

    Did I need to update my information on ‘Apple Pay’?

    No, your information remains the same.

    Did I need to update my details if I use Contactless Mobile on Android phone?

    No, your information remains the same.

    Can I still use Chip and Pin following the entity change?

    Yes, you’ll continue to use your card as you do today.

Barclaycard Business

  • Has my relationship with Barclays Partner Finance changed?

    Your relationship with us has not changed. Your Barclays Partner Finance loan continues to be serviced by Barclays Partner Finance (a trading name of Clydesdale Financial Service Limited) which will remain part of Barclays Bank PLC.

    Have Barclays Partner Finance’s payment details changed?

    If we had to change our payment details, we will have contacted you. But there are no changes to your loan repayment amount or your repayment dates.

    Will ring-fencing mean that my loan terms and conditions have changed?

    No, ring-fencing has not changed your terms and conditions.

  • Has my relationship with Barclaycard changed?

    Your relationship with Barclaycard has not changed as a result of ring-fencing. We continue to provide you with the same services that we do today.

    Has ring-fencing changed the rates I get on my Barclaycard products?

    No. Ring-fencing has not affected your rates. We'll carry on offering you products with the same pricing terms.

    Has ring-fencing changed my current contractual terms?

    No. Ring-fencing has not affected your contractual terms.

    Was I supposed to get a new Barclaycard commercial card?

    No, you don’t need a new Barclaycard commercial card because of ring-fencing. You and/or your staff can carry on using your existing cards as normal.

    Can I still use Chip and Pin?

    Yes, you can continue to use your card as you do today.

    Have statement preferences changed?

    No. Statement preferences (for example, frequency, online/paper format) have not been affected by ring-fencing.

    Has ring-fencing resulted in changes to any account features or rewards?

    No. All accounts retain any existing features or rewards associated with them.

    Have Barclaycard’s payment details changed?

    Our bank account details have changed for some types of payments, details are provided on your statement. You do not need to make any changes for direct debit payments.

  • Has my relationship with Barclaycard changed?

    Your relationship with Barclaycard has not changed as a result of ring-fencing.

    We continue to provide you with the same services that we do today.

    Has ring-fencing changed the fees you charge?

    No. Fees for transactions and terminal rental etc have not changed as a result of ring-fencing.

    Have Barclaycard’s payment details changed?

    Our account details have recently changed, you can find details you should use for making payments to us here. You may also notice that payments we make to you now originate from a different account.

    Were your services affected by ring-fencing?

    No. The payment solution services provided by Barclaycard are the same as they are today.

Parsys 2
Parsys 3
Parsys 4
Parsys 5
Parsys 6
Parsys 7
Parsys 8
Parsys 9
Parsys 10
Parsys11
Parsys 12
iParsys for Double Pixel component