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About Us

Barclaycard

Which part of Barclays will I be in?
 

Barclaycard Personal within the UK

All personal credit card and bPay customers of Barclays Bank PLC, whose accounts are held in the UK, will be transferred to our new ring-fenced bank.

Barclaycard Business within the UK and non UK Barclaycard Personal Customers

All other Barclaycard customers and clients of the Barclays group will continue to be served by their existing entity. This includes:

  • Any Barclaycard Germany and Barclaycard US customers
  • Corporate credit card and payment processing customers and clients (including clients of The Logic Group, all business clients with a Barclaycard Commercial credit/charge card and any customer with a Barclaycard Payment Solution product)
  • Any customer or client of Barclays Partner Finance 

How does this affect me if I’m not transferring to the ring-fenced bank?

For the majority of customers that are not transferring into the new ring-fenced bank there should not be any changes to your banking arrangements.

If we do need to change any of our payment details, we'll be in touch to let you know.

How does this affect me if I am transferring to the ring-fenced bank?

The only change that you should notice is that the legal entity which provides your credit card or bPay account will change.

We’ll need to update your Terms and Conditions to reflect this. You’ll still be able to use your Barclaycard credit card or bPay account (and the features of your account) as normal.

Our UK payment details won’t change, so you should carry on making any monthly payments as normal. If you pay by Direct Debit, we’ll make sure your payment is processed as normal.

Restrictions on Transfer and Court Orders

Where accounts that would otherwise transfer to the ring-fenced bank are held by customers who are subject to an asset freeze under any applicable sanctions regulation, or where they cannot be lawfully transferred for any other reason, the relevant accounts will be retained by BBPLC until the transfer can be lawfully made.

Where accounts that are transferring to the ring-fenced bank are the subject of a Court order imposing restrictions upon them (such as a freezing order), the items will be transferred to the ring-fenced bank as intended, but they will continue to be subject to the same restrictions under the relevant order after the transfer as applied immediately before the transfer. If your account is subject to a Court order, the terms and conditions of the Court order will remain in place. Please refer to the terms and conditions of your Court order for details of what activities are allowed on your account.

  • Certain Terms and Conditions will need to change, principally to ensure that our customer and client contractual relationships continue to work in light of our new structure, and to comply with ring-fencing requirements. Examples of this include:

    • Changing references from Barclays Bank PLC to the new name of our ring-fenced bank.
    • If necessary, changes to confirm that your personal data may be shared between our ring-fenced bank, Barclays Bank PLC, their respective subsidiaries and other parts of the Barclays Group. For more information, please refer to “Will the change affect how you use and share my personal data?” below; and
    • If necessary, changes to ensure existing bank rights are preserved with respect to set-off and rights of deduction on transfer from Barclays Bank PLC to our ring-fenced bank.

  • Although the Barclays entity with which you have a relationship may be changing, the way in which we handle your personal data, including your account details and contact information, as well as the purpose for holding it and way it is used, will remain as set out in your customer agreement or other product or service documentation. In particular, we will be under the same obligation to uphold your data protection rights and to keep personal data secure.

    After the change, your personal data may be shared between our ring-fenced bank, Barclays Bank PLC, their respective subsidiaries and other parts of the Barclays Group. We have clarified in the ring-fencing transfer scheme that we are able to share your personal data in this way and any changes will be deemed to be made to our agreements with you, only where it is necessary.

  • Certain liabilities of Barclays Bank PLC relating to the business that is being transferred to the ring-fenced bank will transfer to the ring-fenced bank. These include any liabilities in relation to products moving to the ring-fenced bank under the ring-fencing transfer scheme, the sale of payment protection insurance to any UK customers of Barclays Bank PLC and the sale of interest rate hedging products which are linked to products (such as loans) transferring to the ring-fenced bank.

    Any ongoing or future proceedings (including claims or complaints before any court, governmental or regulatory authority or ombudsman (including the UK Financial Services Ombudsman)) being brought by or against Barclays Bank PLC in respect of the business that is being transferred to the ring-fenced bank will be transferred to the ring-fenced bank (in respect of liabilities transferring to the ring-fenced bank or the business being transferred to the ring-fenced bank).

Barclaycard Germany

  • Ändern sich meine Geschäftsbedingungen?

    Nein. Ihre Geschäftsbedingungen bleiben unverändert. Wenn Sie einen Kredit oder einen Kreditkarten-Saldo haben, dann sollten Sie die (Rück-)Zahlungen an demselben Datum und in derselben Art und Weise leisten wie bisher.

    Warum habe ich einen Brief zur Gründung einer abgegrenzten Bank in Großbritannien (sogenanntes "Ring-Fencing") erhalten?

    Der an Sie versendete Brief erläutert, dass Barclays eine neue Ring-Fencing-Bank in Großbritannien aufbaut, um der britischen Gesetzgebung zu entsprechen. Barclaycard Deutschland gehört zur Barclays Bank PLC, welche von den Aufsichtsbehörden in Großbritannien überwacht wird. Barclays Bank PLC ist rechtlich dazu verpflichtet, allen Kunden zu schreiben, selbst dann, wenn diese nicht auf die neue Ring-Fencing-Bank übertragen werden.

    Ändert sich deshalb nun mein Zinssatz?

    Wir bieten unsere Produkte weiterhin auf der Grundlage des für Sie geltenden Preis- & Leistungsverzeichnis an.

    Warum hat die Gründung einer abgegrenzten Bank in Großbritannien („Ring-Fencing“) Einfluss auf Barclaycard Deutschland?

    Barclaycard Deutschland ist eine Tochtergesellschaft der britischen Bank und daran gebunden, die britischen Gesetze und Vorschriften einzuhalten.

    Warum werden diese Veränderungen durchgeführt?

    Das sogenannte Ring-Fencing von alltäglichen Bankdienstleistungen ist eine der Reformen, welche die britische Regierung eingeführt hat. Ziel ist es, das Finanzsystem vor dem Hintergrund der Erfahrungen aus der Finanzkrise ab 2008 stabiler zu machen.

    Barclays erfüllt diese Vorgaben, indem eine neue Bank gegründet wird, die den Anforderungen des Ring-Fencings gerecht wird. Die Genehmigung dafür steht noch aus und wird für April 2018 erwartet. Diese Bank wird getrennt von Barclays Bank PLC operieren. Die beiden Einheiten werden nebeneinander, jedoch unabhängig voneinander arbeiten. Sie sind beide Teile der Barclays Group unter dem Dach der börsennotierten Organisation Barclays PLC.

    Wie werden diese Veränderungen umgesetzt?

    Sie müssen nichts tun, um diese Veränderungen in Gang zu setzen.
    Wir holen die Genehmigung der Prudential Regulation Authority und des High Court of England and Wales (das "Gericht") ein, um die Umstrukturierung abzuschließen. Dabei nutzen wir einen rechtlichen Prozess, der Ring-fencing Transfer Scheme (das "Scheme") genannt wird und der im Abschnitt VII des Financial Services and Markets Act 2000 geregelt wird.

    Für November 2017 ist eine Anhörung angesetzt, damit das Gericht den Prozess in Gang setzen und das Scheme begutachten und genehmigen kann. Vorbehaltlich einer Genehmigung planen wir, die Umstrukturierung in der ersten Hälfte des Jahres 2018 umzusetzen, und damit vor der gesetzlichen Frist am 1. Januar 2019.

    Wenn ich möchte, dass meine Meinung beim Gericht berücksichtigt wird - was sollte ich dann tun?

    Falls Sie der Meinung sind, dass das Scheme nachteilige Folgen für Sie hat, dann steht Ihnen das Recht zu, sich gegen das Scheme auszusprechen. Ihre Bedenken müssen vor dem Gericht angehört werden.

    Damit dies geschieht, müssen Sie zuerst eine schriftliche Eingabe an das Gericht richten. Gleichzeitig muss eine Kopie an die Prudential Regulation Authority und an Barclays gesandt werden.

    Sie haben ab dem 10. November 2017 die Möglichkeit, einen Einspruch gegen das Scheme einzureichen.

    Welche Folgen hat dies für mich?

    Keine – Sie können Ihre Produkte und Dienstleistungen weiterhin nutzen wie bisher.

     

     

Barclaycard Personal

  • Will these changes mean I get a new Barclaycard?

    No, these changes don’t mean you’ll need a new Barclaycard. You can carry on using your existing card as normal.

    Will the rates I get on my Barclaycard products change because of this?

    We continue to offer products on the basis set out in pricing terms for your existing products. These should not affect your rates.

    Will my statements look any different?

    Your statements will look the same. However, after the change has taken place, the name of the new ring-fenced bank will appear on statements.

    Can I still see transactions from before?

    Yes, your account is not changing so you’ll be able to view transactions and statements in the same way that you can now.

    Will my statement preferences change as a result of this change?

    No, your statement preferences (for example, frequency, online/paper format) won’t be affected.

    Do the details I use to pay you change?

    No, Barclaycard’s payment details will remain the same.

    Can I still use my Barclaycard to identify myself?

    Yes, you’ll continue to use your card as you do today.

  • Are there any changes to my account features and rewards?

    No. Your account will retain any existing features or rewards associated with it.

    Will access to Barclaycard online servicing differ in the ring-fenced bank?

    No, there’ll be no change to the way you access Barclaycard online servicing.

    Will access to the Barclaycard Mobile app differ in the ring-fenced bank?

    No, there’ll be no change to the way you access the Barclaycard Mobile app. You’ll continue to be registered and can use the same five digit access code.

    Do I need to update my information on ‘Apple Pay’?

    No, your information won’t need updating.

    Do I need to update my details if I use Contactless Mobile on Android phone?

    No, your information won’t need updating.

    Can I still use Chip and Pin following the entity change?

    Yes, you’ll continue to use your card as you do today.

Barclaycard Business

  • Will my relationship with Barclays Partner Finance change?        

    Your relationship with us will not change. Your Barclays Partner Finance loan will continue to be serviced by Barclays Partner Finance (a trading name of Clydesdale Financial Service Limited) which will remain part of Barclays Bank PLC.

    Will my loan repayments change?          

    No, your loan repayments will not change and you should continue to make your repayments on the same dates.

    Will Barclays Partner Finance’s payment details be changing?    

    If we do need to change our payment details, we'll be in touch to let you know.  But there will not be any changes to your loan repayment amount or your repayment dates.

    Will ring-fencing mean that my loan terms and conditions will be changing?             

    No, ring-fencing will not be changing your terms and conditions.

  • Will my relationship with Barclaycard change?   

    Your relationship with Barclaycard will not change as a result of ring-fencing.  We will continue to provide you with the same services that we do today.

    Will ring-fencing change the rates I get on my Barclaycard products?      

    No. Ring-fencing won't affect your rates. We'll carry on offering you products with the same pricing terms.

    Will ring-fencing change my current contractual terms? 

    No.  Ring-fencing will not affect your contractual terms.

    Will I need to be issued with a new Barclaycard commercial card?           

    No, you won’t need a new Barclaycard commercial card because of ring-fencing. You and/or your staff can carry on using your existing cards as normal.

    Can I still use Chip and Pin?        

    Yes, you can continue to use your card as you do today.

    Will statement preferences change?      

    No.  Statement preferences (for example, frequency, online/paper format) won’t be affected by ring-fencing.

    Will ring-fencing result in changes to any account features or rewards?  

    No.  All accounts will retain any existing features or rewards associated with them.

    Will Barclaycard’s payment details be changing?

    If we do need to change our payment details, we'll be in touch to let you know.

  • Will my relationship with Barclaycard change?   

    Your relationship with Barclaycard will not change as a result of ring-fencing.  We will continue to provide you with the same services that we do today.

    Will ring-fencing change the fees you charge?    

    No. Fees for transactions and terminal rental etc will not change as a result of ring-fencing.

    Will Barclaycard’s payment details be changing?

    If we do need to change our payment details, we'll be in touch to let you know.

    Will your services be affected by ring-fencing?    

    No.  The payment solution services provided by Barclaycard will be the same as they are today.

 

 

Concerns, complaints and further information

You can raise any concerns or complaints about the Scheme directly with Barclays here through Barclays’ Objections Portal. We will respond via your preferred contact method in relation to the Scheme-related concern or complaint you have raised. Any concerns or complaints raised in this way are not Statements to the Court. Information about how to make a Statement is available under ‘Statements to the Court’ here.

Barclays’ Objections Portal can also be used to request further information about the Scheme.
 

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