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About us

Personal Banking

We’re making changes to some sort codes

To align with the changes in banking legislation some customer sort codes will change. This is to ensure their accounts can be held in our new ring-fenced bank.

The requirement to ring-fence retail banking means that we are creating a new legal entity, Barclays ring-fenced bank, for our retail services (including Premier & Mortgages).

A UK industry standard dictates that a sort code can only ever be linked to a single banking entity.

This has an impact on Barclays as it means clients in Barclays Bank PLC  cannot share the same sort code as customers in the ring-fenced bank.

At the moment some sort codes are ‘mixed’ meaning they’re currently used by customers who’ll remain with Barclays Bank Plc and customers’ who’ll be moving to our ring-fenced bank.  This means there’ll be a requirement to change impacted customers’ sort codes before we complete the transfer. Only a small proportion of our customers’ will be affected.

Fortunately, customers’ account numbers will stay the same.

We have worked hard to minimise the impact of this for customers’. We will be managing the majority of the changes on customers’ behalf and will be providing guidance and support to explain what is happening and what affected customers need to do. 

FAQs

  • What’s a sort code? 

    A sort code is a six-digit number that’s used to help identify your account. It’s often written with three pairs of digits separated by dashes.

    Does this mean I won’t have a bank branch anymore?

    We used to have specific sort codes that related to branches, but this isn’t the case anymore. You can keep using any of our branches, regardless of what your sort code is.

    What’s an IBAN?

    An IBAN is an International Bank Account Number. When a sort code changes, the IBAN on the affected account will also change. This will only affect you if you receive international payments. You can find out what your IBAN is at any time by visiting www.barclays.co.uk and searching on ‘IBAN’, then using the ‘IBAN tool’ to generate your IBAN.

    Why is the sort code on my account changing, have I been chosen for a specific reason?

    No. The decision as to which accounts are affected was made to align with the ring-fencing legislation and minimise the impact to customers.

  • Will payments into my account still be made correctly?

    When the change takes place, we’ll redirect incoming payments that use the old sort code to your new sort code for a period of 36 months. This is to make sure you have plenty of time to tell anyone paying you about your new sort code. We’ll be in touch again during the redirection period to remind you to tell anyone paying you money about the change of sort code.

    Will payments out of my account still be made correctly?

    Any existing standing order instructions going out of your account will be updated with your new sort code to ensure there’s no interruption to your banking. We’ll also inform any recipients of existing Direct Debit instructions going out of your account, for example, gas or electricity bills, TV Licence and Council Tax, of your new sort code details.

    We can’t guarantee that Direct Debit recipients always update their records, so we’ll also re-direct these payments for 36 months to ensure your banking continues without any interruption. If we find that Direct Debit recipients still haven’t updated their records towards the end of the redirection period, then we’ll write to you again asking you to contact them to let them know you have a new sort code.
     

  • Will my access to Barclays Online Banking differ following my sort code change?

    Changes to your sort code won’t affect your ability to access Barclays Online Banking.

    When logging in with a ‘Remember me’ function, you’ll be asked to update the old details if you’ve previously used your old sort code to log in. You’ll also notice that your new sort code will be displayed. All other details will remain the same, including the account names if these have been personalised, as well as saved payees.

    You’ll still be able to use your existing debit/cash/Authentication card until your new replacement card arrives and you start using it. Your existing sort code and account number can continue to be used, however once you receive your new sort code please start to use that.

    Will my access to Barclays Mobile Banking and Pingit differ following my sort code change?

    These changes won’t affect Barclays Mobile Banking or Pingit. You’ll continue to be registered and use the same five-digit access code.

    The new sort code will be displayed on your Barclays Mobile Banking, should you select your account. Saved payees will also remain listed.

    What will happen if I add the old sort code details of someone I’m making a group payment to using Barclays Online Banking?

    When setting up a new group payment where one of the payees is a Barclays customer whose sort code has changed due to ring-fencing, you’ll see the following notification:

    ‘The sort code of the account you entered has changed. We have corrected the payee details to use the new sort code.’

    The new sort code will display and the group payment can then be processed.

  • Will my statements look any different?

    Your statements will look the same. However, after the change has taken place, your new sort code and IBAN (International Bank Account Number) will be printed on future statements.

    Can I still see transactions from my ‘old’ sort code?

    You can continue to access your account. You’ll be able to view transactions on both your old and new sort code.

    Will my statement preferences change as a result of this change?

    Your statement preferences, for example, frequency, online/paper format won’t be affected as a result of the sort code change.

  • What correspondence will I receive to keep me up to date with what’s happening?

    We’re committed to keeping you up to date. The timeline below shows the communications you’re due to receive to help guide you through the changes:

    All letters issued will be available in your CloudIt. You can view all your letters relating to your sort code change using the key names/tags: sort code, SRP, Structural Reform, Ring Fencing, IBAN.

    I have accounts with various sort codes, will I be notified of all the changes at the same time?

    If you have impacted accounts across different sort codes, you may receive multiple communications as the changes may happen at different times.

  • What will happen if a payment is made to my old sort code?

    If you pay in cheques or cash, at a self-service device or counter, using your old sort code the payment will be re-directed to the new sort code. There won’t be any delays in the payment being credited.

    If a payment has been made from a Barclays customer to your old sort code, the payment details will be updated automatically to the new sort code to remove the need for future redirection. There won’t be any delays in the payment being credited.

    If a payment has been made from a non-Barclays customer to your old sort code, the payment will be redirected to your account. There won’t be any delays in the payment being credited. We will redirect for a period of up to three years (36 months) to provide you with time to advise anyone paying you that your sort code has changed.

    Are there any changes to my account features and rewards?

    No. Even though your account has a new sort code, it’ll retain any existing features or rewards associated with it. For example, there’ll be no changes to Packs, Apple Pay, Blue Rewards, Kaspersky Internet / mobile security and you can continue to use these as you do today.

    Will my overdraft be affected?

    No. Overdrafts won’t be affected by this change and you can continue to use this facility as normal.

    What can I do if I don’t want Barclays to contact any of my Direct Debit originators?

    To ensure there is no disruption to your Direct Debit payments we’ll contact the Direct Debit originators to advise them of the change to your sort code. If you don’t want us to contact your Direct Debit originators call us on 0333 202 7582 or come into a branch and talk to us.

  • Once I receive my replacement card, how do I amend my card details held by companies I make regular payments to?

    When you receive your new debit, cash or authentication card, you should start to use it as soon as you receive it. You’ll need to update your new 16-digit card number if it’s used to make purchases or online payments. For companies where you make regular subscription, you’ll need to contact the retailer or company to update your payment instructions with your new debit card details (new 16-digit card number and expiry date).

    We’ve produced a guide – ‘Company Payments - How to update your debit card details’ (PDF 858KB) – detailing how to update your debit card details for those companies/retailers who hold your 16-digit card number. We’ve based this guide on some of the most common companies/providers, such as Amazon and PayPal.

    The ‘Company Payments - How to update your debit card details’ guide is available on the same site as this guide.

    Please note; there is no impact to Barclaycards held as part of the sort code migration.

    Do I need to update my information on ‘Apple Pay’ with my replacement debit card details?

    No. The details held in Apple Pay will be updated automatically and you can continue to use it as you do today.

    Do I need to update my new debit card details if I use Contactless Mobile in an Android phone?

    Yes, you will need to reactivate your registration when you receive your new card, to do this from your Android phone open the Barclays Mobile Banking app and go to:

    • Contactless Mobile
    • You will see your new debit card, select ‘Turn card on’ or ‘Change card’ then select the new debit card and then select ‘Continue’
    • You are then ready to make payments with Contactless Mobile immediately.

    Can I still use Chip and PIN following my sort code change?

    You can still use your card details to identify yourself in a branch through Chip and PIN, as the process remains the same and the systems will recognise both the old and new details. However, please start using your new card as soon as you receive it.

    Can I still use my card to identify myself over the telephone following my sort code change?

    You can use your current debit card and authentication card until your new replacement card arrives and you start to use it. Once you use your new card, your old card will stop working.

    Will my new debit card be personalised with a picture?

    Yes, whenever we re-issue a personalised debit card it will bear the existing image that you previously selected for your card.

    If you’d like to update the image on your debit card, you can do so at any time through Barclays Mobile Banking or in Barclays Online Banking.

     

  • Will I be issued with replacement cheque and credit books when my sort code is changed?

    No, you can continue to use any existing cheque and paying-in books for a further 36 months. When you get towards the end of your existing books, replacements will be automatically re-issued with your new sort code. For Corporate & Business Banking customers, their existing cheque books can only be used for 12 months after the sort code change due to the nature of these accounts.

    Can I put a stop on a cheque issued with my old sort code?

    Yes, you can still place a stop on a cheque issued using your ‘old’ sort code and account cheque book

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