Once I receive my replacement card, how do I amend my card details held by companies I make regular payments to?
When you receive your new debit, cash or authentication card, you should start to use it as soon as you receive it. You’ll need to update your new 16-digit card number if it’s used to make purchases or online payments. For companies where you make regular subscription, you’ll need to contact the retailer or company to update your payment instructions with your new debit card details (new 16-digit card number and expiry date).
We’ve produced a guide – ‘Company Payments - How to update your debit card details’ (PDF 858KB) – detailing how to update your debit card details for those companies/retailers who hold your 16-digit card number. We’ve based this guide on some of the most common companies/providers, such as Amazon and PayPal.
The ‘Company Payments - How to update your debit card details’ guide is available on the same site as this guide.
Please note; there is no impact to Barclaycards held as part of the sort code migration.
Do I need to update my information on ‘Apple Pay’ with my replacement debit card details?
No. The details held in Apple Pay will be updated automatically and you can continue to use it as you do today.
Do I need to update my new debit card details if I use Contactless Mobile in an Android phone?
Yes, you will need to reactivate your registration when you receive your new card, to do this from your Android phone open the Barclays Mobile Banking app and go to:
• Contactless Mobile
• You will see your new debit card, select ‘Turn card on’ or ‘Change card’ then select the new debit card and then select ‘Continue’
• You are then ready to make payments with Contactless Mobile immediately.
Can I still use Chip and PIN following my sort code change?
You can still use your card details to identify yourself in a branch through Chip and PIN, as the process remains the same and the systems will recognise both the old and new details. However, please start using your new card as soon as you receive it.
Can I still use my card to identify myself over the telephone following my sort code change?
You can use your current debit card and authentication card until your new replacement card arrives and you start to use it. Once you use your new card, your old card will stop working.
Will my new debit card be personalised with a picture?
Yes, whenever we re-issue a personalised debit card it will bear the existing image that you previously selected for your card.
If you’d like to update the image on your debit card, you can do so at any time through Barclays Mobile Banking or in Barclays Online Banking.