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About us

Personal and Premier Banking

The following page explains the changes that have taken place for customers that have moved from Barclays Bank PLC into our new ring-fenced bank on 1 April 2018.

Which part of Barclays am I in?

All Personal (including Premier Banking and Mortgage) customers of Barclays Bank PLC whose products and services are held in the UK, have been transferred to our ring-fenced bank, Barclays Bank UK PLC (BBUKPLC).

Most customers and clients have access to the same products and services, and are able to keep banking the way they always have done, via online or mobile banking, over the phone, in branch or via their relationship manager.

Some customers may find that they have accounts with both banks (Barclays Bank PLC and the ring-fenced bank). For example, a Managing Director could have a Corporate relationship and products that remain in Barclays Bank PLC, although, their personal current account has moved to the new ring-fenced bank.

What if my accounts were not transferred to the ring-fenced bank?

Customers who also hold non-UK Retail accounts or who live outside of the European Economic Area (including Jersey, Guernsey and Isle of Man) have access to the same products and services offered by Barclays Bank PLC and its subsidiaries as they did before.

What does it mean now that I have transferred to the ring-fenced bank?

Nothing needs to have been done in order for the transfer to have taken place. Please visit the following links to find out more.

Restrictions on Transfer and Court Orders

Where accounts that would have otherwise transferred to the ring-fenced bank are held by customers who are subject to an asset freeze under any applicable sanctions regulation, or where they cannot be lawfully transferred for any other reason, the relevant accounts will be retained by BBPLC until the transfer can be lawfully made.

Where accounts that are the subject of a Court order imposing restrictions upon them (such as a freezing order), the items have been transferred to the ring-fenced bank as intended, but they will continue to be subject to the same restrictions under the relevant order after the transfer as applied immediately before the transfer. If your account is subject to a Court order, the terms and conditions of the Court order will remain in place. Please refer to the terms and conditions of your Court order for details of what activities are allowed on your account.

  • Certain Terms and Conditions have changed, principally to ensure that our customer and client contractual relationships continue to work in light of our new structure, and to comply with ring-fencing requirements. Examples of this include:

    • Changing references from Barclays Bank PLC to the new name of our ring-fenced bank, Barclays Bank UK PLC;
    • If necessary, changes to confirm that your data may be shared between our ring-fenced bank (Barclays Bank UK PLC), Barclays Bank PLC, their respective subsidiaries and other parts of the Barclays Group. For more information about personal data specifically, please refer to the link ‘Using and sharing my personal data after ring-fencing’ below; and
    • If necessary, changes to ensure existing bank rights are preserved.

  • If you were eligible for protection under the Financial Services Compensation Scheme (FSCS) Deposit Protection Scheme before the implementation of ring-fencing, your money is still eligible for protection today.

    The FSCS, the independent deposit protection scheme for the UK, is in place to pay compensation to depositors if a bank is unable to meet its financial obligations.

    The FSCS protection limit is £85,000 per depositor per bank. For joint accounts, the limit of £85,000 applies to each depositor separately. Barclays Bank PLC and Barclays ring-fenced bank are separate banks for the purposes of FSCS protection. You can find further information at barclays.co.uk/fscslimit.

  • Barclays’ new ring-fenced bank was issued with a new Bank Identification Code (BIC) BUKBGB22.

    If you have transferred to our ring-fenced bank, your International Bank Account Number (IBAN) has now changed, as the IBAN contains the BIC.

    This will only affect you if you receive international payments to your account. You can find out what your IBAN is at any time by visiting www.barclays.co.uk and searching ‘IBAN’ then using the ‘IBAN generator tool’.

    We are currently redirecting any incoming payments that use your old IBAN for a period of 36 months. This is to make sure you have plenty of time to tell anyone who makes international payments to you about your new IBAN.

    However, we encourage you to update your new payment details as soon as possible. If necessary, we will contact you again towards the end of the redirection period to remind you to tell anyone paying you money that your IBAN has now changed.

  • Will ring-fencing affect my tax position?

    There will be no changes in tax position as a result of ring-fencing for customers and clients who remain fully served by Barclays Bank PLC (BB PLC).

    In all other cases e.g. customers and clients moving to our ring-fenced bank or customers and clients who remain served by BB PLC, but with one or more product/service moving to the ring-fenced bank, we do not believe these changes will impact your tax position. However, as Barclays does not provide tax advice, we suggest you speak to a tax advisor.

  • To comply with ring-fencing legislation, our Jersey, Guernsey and the Isle of Man (the “Crown Dependencies”) branches have remained in Barclays Bank PLC as they are located outside of the EEA. Our new ring-fenced bank is separate from Barclays Bank PLC. Both banks operate alongside, but independently from, one another as part of the Barclays Group under the listed entity, Barclays PLC.

    Personal and business accounts held by the ring-fenced bank can now only be serviced by UK branches. Therefore, some of the services that were previously available to you in these branches are now no longer available.

    What are the Crown Dependencies?

    The Crown Dependencies are the Bailiwick of Jersey, the Bailiwick of Guernsey (which includes the jurisdictions of Guernsey, Alderney and Sark) and the Isle of Man. The Crown Dependencies are not part of the UK but are self-governing dependencies of the Crown. Barclays has branches in Jersey, Guernsey and the Isle of Man.

    Which services are impacted?

    If you use the Crown Dependency branches, unfortunately you will no longer be able to use the counter service at any of the Barclays branches in Crown Dependencies for transactions such as withdrawing or depositing cash or cheques, except for when paying an ABC bill (which is a specific type of credit slip used by some companies e.g. Barclaycard), or a charity / disaster appeal credit over the counter.

    You can continue to withdraw money at any Barclays cash machine, including those in Jersey, Guernsey and Isle of Man using a Barclays debit card, up to your usual withdrawal limits. However, if you use a savings cash card, unfortunately you are no longer able to use this at cash machines in the Crown Dependencies.

    For the other service transactions that are restricted in the Crown Dependencies, such as transferring money/paying bills, customers can continue to use other channels including telephone, mobile / online banking or visiting any UK branch.

    This does not affect your terms and conditions with us.

    Are there any alternative arrangements in place?

    You may be eligible to open an account held at one of the Crown Dependency branches, especially if you live in the Crown Dependencies, which would allow you to continue to make full use of the services in these branches. If this is something you would like to discuss, please visit any of the branches in the Crown Dependencies.

  • The ISA Manager for Cash ISAs is no longer Barclays Bank PLC; the name and address of the ISA Manager for these accounts has changed to Barclays Bank UK PLC, 1 Churchill Place, London, E14 5HP.

    This change doesn’t affect the way cash ISA accounts work; account details remain the same and you can continue to use them as normal.

  • Barclays Bank Base Rate is a reference rate, set by Barclays Bank PLC, which Barclays uses for a range of products. The ring-fenced bank will no longer refer to Barclays Bank Base Rate and will use the rate set by the Bank of England, the Bank of England Base Rate, or in the event that the Bank of England Base Rate no longer exists, such replacement rate as the ring-fenced bank may specify.

    Barclays Bank Base Rate has been the same as the Bank of England Base Rate for many years.

    Barclays Bank Base Rate will still be used by Barclays Bank PLC.

  • The way in which we handle your personal data, including your account details and contact information, as well as the purpose for holding it and way it is used, will remain as set out in your customer agreement or other product or service documentation. We will be under the same obligation to uphold your data protection rights and to keep personal data secure.

    Your personal data may be shared between our ring-fenced bank (Barclays Bank UK PLC), Barclays Bank PLC, their respective subsidiaries and other parts of the Barclays Group. 

  • Certain liabilities of Barclays Bank PLC have been transferred to the ring-fenced bank, where the business to which these relate has also transferred. These include any liabilities in relation to products that have moved to the ring-fenced bank under the ring-fencing transfer scheme, the sale of payment protection insurance to any UK customers of Barclays Bank PLC and the sale of interest rate hedging products which are linked to products (such as loans) that have transferred to the ring-fenced bank.

    Any ongoing or future proceedings (including claims or complaints before any court, governmental or regulatory authority or ombudsman (including the UK Financial Services Ombudsman)) being brought by or against Barclays Bank PLC have been transferred to the ring-fenced bank (in respect of liabilities or the business that have transferred to the ring-fenced bank).

We’ve made changes to some sort codes

To comply with ring-fencing legislation, the sort codes for a small proportion of our customers were changed over the period of July 2017 to January 2018. This was to ensure their accounts could be held in our ring-fenced bank.

For customers who were affected, their account numbers remained the same and we’re making sure that any payments continue to reach their account for a period of 36 months. This is to give customers plenty of time to update people paying money into their account, with the details of their new Sort Code.

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