Changes when using UK accounts in the Crown Dependencies
From April 2018, personal and business accounts held by the ring-fenced bank will only be serviced by UK branches, this is to ensure we align with ring-fencing legislation.
We are contacting customers who hold personal and business accounts and may use Barclays branches in the Crown Dependencies, to let them know that some of the services that are currently available today, will no longer be available from April 2018.
What are the Crown Dependencies?
The Crown Dependencies are the Bailiwick of Jersey, the Bailiwick of Guernsey (which includes the jurisdictions of Guernsey, Alderney and Sark) and the Isle of Man. The Crown Dependencies are not part of the UK but are self-governing dependencies of the Crown. Barclays has branches in Jersey, Guernsey and the Isle of Man.
Why are we making these changes?
Once ring-fencing takes place in April 2018 the Crown Dependency branches will remain in Barclays Bank PLC as they are located outside of the UK. Legal changes mean that the largest UK banks need to separate certain retail and business banking services, like savings accounts, current accounts and payments, from more complex wholesale and international banking operations (which includes the Crown Dependencies).
Our new ring-fenced bank will be separate from Barclays Bank PLC. Both banks will operate alongside, but independently from, one another as part of the Barclays Group under the listed entity, Barclays PLC.
Which services will be impacted?
You will no longer be able to use the counter service at any of the Barclays branches in Crown Dependencies for transactions such as withdrawing or depositing cash or cheques, except for when paying a charity / disaster appeal credit over the counter.
You can continue to withdraw money at any Barclays cash machine, including those in Jersey, Guernsey and Isle of Man using a Barclays debit card, up to your usual withdrawal limits. However, if you use a savings cash card, unfortunately you will not be able to use this in the Crown Dependencies.
For the other service transactions that will be restricted in the Crown Dependencies, such as transferring money/paying bills, customers can continue to use other channels including phone, online or visiting any UK branch.
This does not affect your terms and conditions with us.
Are there any alternative arrangements in place?
You may be eligible to open an account held at one of the Crown Dependency branches, especially if you live in the Crown Dependencies, which would allow you to continue to make full use of the services in these branches. If this is something you would like to discuss, please visit any of the branches in the Crown Dependencies.
What to do if you think you may be affected by this change?
If you think that you may be adversely affected by these changes, you have the right to object to the ring-fencing transfer scheme and to have your objection heard by the Court. For further details, including any changes to the Court date, the means by which you can object to the scheme, a summary of the scheme and a report on the impacts of the scheme from the Skilled Person who has been approved to carry out this role by our regulators, please contact us via your usual point of contact at Barclays or refer to the following link.