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Meet Reena

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When you start at Barclays you have an intensive six-week training programme, but your learning doesn’t stop there.
Reena, Personal Banker
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Position: Personal Banker, Retail

I decided to take a year out from Barclays to have my daughter. When I decided it was time for me to come back to work, Barclays were really brilliant and flexible enough to offer me the hours that I wanted around my childcare. So it was a fantastic opportunity for me to be back at Barclays, doing what I enjoy.

In the mornings I normally log on, print my diary off and then we go through to the morning meeting where we discuss what we’re doing for the day and go through our appointments. At the end of the morning meeting we have a quiz just to energise and gee us up for the day, and sometimes we even have an egg and spoon race.

We do four charity events a year, so we do things like dressing up as Hollywood stars to raise money.

When you start at Barclays you have an intensive six-week training programme, but your learning doesn’t stop there. We have an internal website called ‘people plus’ which shows you all the training and courses that are available. I check the website weekly to see if there’s any new courses, because we’re always launching new products and need to keep up-to-date. At lunchtime I take advantage of being in a shopping centre and venture out to find some food.

Every day I have lots of appointments, we really do pride ourselves on customer service, ensuring our customers walk out the door happy. Barclays do all sorts to make sure we keep on delivering, like mystery shops and telephone surveys after the customers visited the branch. A few weeks ago I served a customer who was paying over £800 a month on existing loan and credit cards. We managed to consolidate this into a loan for them saving them over £600 a month, they were so happy with this they came back with a box of chocolates for me.

I can definitely see a career at Barclays. I’m applying for a promotion at the moment, so fingers crossed.

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