Situated at the mouth of the River Wear, Sunderland is home to a number of call centres. The contact centre industry is one of Sunderland’s most successful, and continues to go from strength to strength.
Barclays’ Sunderland contact centre in Doxford plays a key role in setting the high standards we continually strive to achieve. And there are plenty of reasons why we think you’ll enjoy working there. Here we’ve listed six of them.
1. We’re award winning
Last year the Sunderland contact centre won the award for North East Contact Centre of the year 2014 for the third year in a row. A judging panel declared that the contact centre was “world class” and a true honour in an area of the country known for contact centres. If you’re planning on working in a contact centre, join one with a fresh and forward thinking approach that is impressing experts in the industry.
2. Discounted gym on site
We understand the importance of keeping fit when your role involves spending a lot of time at your desk. That’s why we have a discounted gym on site, so our employees can work out when it suits them, without even leaving the office.
3. Unlimited knowledge
At Barclays we train all our contact centre employees as soon as they begin their journey with us, though there may be some times throughout their careers when they may want to double check something previously learnt. In Sunderland we have an internal search engine employees can use to bring up relevant and useful information while on a call, so that the customer always gets the right information.
4. Your own Personal Banker
Just because you work in a bank, doesn’t mean you know all things banking. There will always be something that someone can help you with, that’s why we provide our contact centre employees with access to a personal banker that visits the site regularly to assist them with their banking needs and ensure their financial well-being.
5. We’re innovative
In January 2015, the Doxford site became the first banking contact centre in the UK to introduce video banking for its premier customers, allowing customers to use their computer, smartphone or tablet to interact with a Barclays employee 24 hours a day.
6. More than 100 new jobs
The Sunderland contact centre is creating more than 100 jobs this year. We currently employ 1,200 people at Doxford International Business Park and we’re looking for people with strong customer service ethos, who share our values and have a can-do attitude. Sound like you?
You don’t need to have previous contact centre experience to work at our Sunderland branch because we provide induction and training. What you will need though is a commitment to providing the best experience for our customers.
Apply for a job in Sunderland today and discover all the other great things about working for Barclays.