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Customer Service & Engagement

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Our roles

Customer service and engagement

We look after millions of customers worldwide. We want to show them how much we value them by giving them an extraordinary experience every time.

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However we connect with our customers – from completing simple transactions to offering specialist advice – the customer service and engagement colleagues who work in our branches and contact centres take centre stage. We support them to create relationships, build trust and prove that we care.

We offer our colleagues excellent training, development and leadership, plus the technology and digital skills to provide outstanding customer service. We value their passion, support them to do the right thing, and aim to motivate them to do more, and go further for the customer, than ever before.

Job areas

  • Help us build the bank our customers want

    What we do

    Many of our 14 million UK customers feel it’s vital to be close to a branch they can visit for both simple, day-to-day transactions and specialist advice. We believe it’s our colleagues’ talent and shared values that keep them coming back.

    We’re changing both the way our branches look and the way our colleagues work in them. We aim to have someone on hand to help our customers with their banking needs from the moment they walk in, using technology to create the quickest, most seamless experience for them.

    Why join us?

    If you share our values and have outstanding people skills, you’ll fit right in to one of our friendly teams, whether or not you have financial services experience. We’re committed to giving you the tools you need to make our customers’ lives easier: we believe our training is some of the very best around, with plenty of development opportunities.

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  • You’re the kind of contact our customers want

    What we do

    Our values mean we aim to put our customers at the heart of everything we do: our vibrant contact centres across the UK use a fresh, focused approach to set new standards for service. You could be handling queries, problems or product needs, or you might be leading a busy team or supporting our operations.

    Why join us?

    We’ll make the most of your enthusiasm, your ability to build rapport with a variety of people and your desire to make our customers’ lives easier while living our values. We believe each contact centre has a fantastic working environment that’s designed to give you a working life that’s satisfying, personally as well as professionally.

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Customer service & engagement key locations

Our Coventry contact centre is at Westwood Business Park. Many different teams work there, with colleagues ranging from Fraud Analysts and Complaint Agents to Specialist Dispute Advisors. The office is open during the evenings and at weekends, with flexible working patterns available for both full and part-time roles.

It’s only a 15-minute drive outside of the city centre, with a large multi-storey car park on site. It also has great public transport links: there are reliable and regular bus routes that stop in front of the park, and Canley train station is only five minutes away. There are excellent facilities for colleagues: it’s within walking distance of a nursery, a subsidised gym and a great selection of shops and restaurants.

Find out more about jobs in CoventryFind out more about jobs in Coventry

Our flagship site, Doxford Park, is easily accessible and has two modern and well-equipped buildings, ‘Tyne’ house and ‘Wear’ house. It’s situated at the A19/A690 interchange and buses stop in the centre of the site. It’s a great place to work with plenty of facilities, including a discounted gym and even a Personal Banker who visits the site regularly to assist all employees with their banking.

Over 1,700 Barclays colleagues work in Sunderland. Teams based there include Outbound, Premier Banking, Central Telephony, Lending Specialists and Barclays Business Telephony. 

Find out more about jobs in SunderlandFind out more about jobs in Sunderland

Jersey has played a key role in our operations for nearly 100 years, and we’re dedicated to keeping it that way. Our Jersey contact centre offers many different roles, all of them essential to our ability to provide a quality service to Jersey businesses. You could work in a customer services role, such as Essential Banking and Moment Banking, or a Technical Expert role, supporting a customer-facing team.

As a Barclays colleague, you’ll get plenty of opportunities to develop your career - starting from the first day of your tailored induction programme. We promote flexible working, helping you succeed in your career while managing other responsibilities.

Find out more about jobs in JerseyFind out more about jobs in Jersey

Our Liverpool contact centre is close to Liverpool City Centre. It’s easy to get there: Wavertree station and several bus links are within walking distance, and there’s also a free and secure car park. Our colleague survey tells us how much people enjoy working there: it’s a vibrant place, with a strong focus on giving back to the local community through regular charity and social events. The site includes a staff restaurant, a latte lounge and decked garden areas for the summer.

Teams based at the Liverpool Contact Centre include Customer Relations, Barclays Direct Investment & Protection, Telephony and Lending Specialists. They get a visit from a dedicated Personal Banker once a week, helping them make the best of their finances.

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