For the first time, Barclays has declared complaints figures on a quarterly basis, twice the frequency required by the Financial Conduct Authority (FCA). The results for this quarter show:
- Total Barclays complaints excluding PPI* are down 42 per cent to 47,462 (Q3 2012 82,504)
- Complaints including PPI are also down 32 per cent to 162,360 (Q3 2012 237,399)
- Banking complaints are down 44 per cent to 42,474 (Q3 2012 76,369).
* The 'General insurance and pure protection' category, of which the overwhelming majority are PPI complaints.
Barclays Group summary
Period covered in this report: 1 July - 30 September 2013
Brands/trading names covered: Barclays Bank Plc, Barclays Sharedealing, Barclays Stockbrokers Limited, Clydesdale Financial Services Limited, Firstplus Financial Group PLC, Woolwich Plan Managers Limited, Standard Life Cash Savings & Mortgages, Standard Life Cash Savings, Standard Life Mortgages.