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Our reporting

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Our reporting
Citizenship

Our reporting

Learn about Barclays non-financial reporting, approach to measurement and current thinking and research on Citizenship topics

Annual reporting

We moved to integrated reporting in 2014 and no longer publish a standalone Citizenship Report. However, we recognise specific stakeholder interest in more detailed technical information and have developed an Environmental Social Governance (ESG) Supplement (Citizenship Supplement in 2014 and 2015) to provide additional data, act as a guide to supporting information in the Annual Report and other disclosures.

Annual Reporting suiteAnnual Reporting suite Environmental Social Governance (ESG) Supplement (PDF 590KB)Environmental Social Governance (ESG) Supplement Citizenship archived reportsCitizenship archived reports Investor RelationsInvestor Relations

Reporting and measurement methodology

At Barclays we firmly believe that what is being measured is being managed, hence, our continuous effort at improving and refining our non-financial reporting.

We use a variety of tools to track and measure our performance and collect both quantitative and qualitative information to get the full picture. We also committed to maintaining a robust internal and external assurance process for our key metrics, ensuring that we have strong controls and clear data management in place.

Shared Growth Ambition Reporting Framework

Following the introduction of the Shared Growth Ambition, we have developed Barclays’ Shared Growth Ambition Reporting Framework (PDF 3.2MB) which sets out the definitions and measurement methodology for our key performance metrics in more detail.

Impact Eligibility Framework

We commissioned Sustainalytics, a global provider of ESG and corporate governance research, ratings and analytics, to help develop the Impact Eligibility Framework (PDF 1.9MB). It provides a process for Barclays to identify positive environmental and social transactions across the organisation, and to track their associated financing volumes.

Focusing on impact

Impact can be challenging to understand and measure, particularly when we try to assess portfolio-level outcomes instead of individual initiatives. We are committed to working with internal and external partners to develop new tools and methods to best capture and contribute to the impact of our strategy.

Why is it important?

At Barclays we use a range of quantitative and qualitative indicators to track our citizenship performance, measuring both the outputs and, where possible, the outcomes of our activity.

We also continue to align and integrate our citizenship disclosures with our overall reporting approach and have been issuing integrated reports since 2014. 

Across Barclays, policies and statements of intent are in place to ensure consistent governance on a range of issues.

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As part of our transparency commitments, we publish a range of information on our public policy engagement online.

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This report provides an overview of our tax contribution by country and also includes a summary of our approach to tax.

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‘Access to Banking Protocol’ requires that a bank must carry out an assessment of the impact of closing branches or reducing opening hours by more than 30%. All impact assessments can be found here.

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Publishing complaints data on a more regular basis help us to be more open with our customers about the problems our customers are having, more quickly.

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Barclays research and insights focusing on access to financing, access to financial and digital empowerment and access to employment.

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