Our branch network and the colleagues who work in them remain a vital part of what we offer our customers. Yet with customers visiting our branches less and less each year, we must constantly assess how and why our branches are used and make decisions based on that insight. There will be times when this means that we will make the difficult decision to close a branch.
This page provides information relating to all upcoming and recent branch closures. These all follow the ‘Access to Banking Standard’, which came into effect in May 2017. This was developed with the British Bankers’ Association (BBA), consumer and business groups, updating and replacing the original ‘Access to Banking Protocol’ (May 2015).
The Access to Banking Standard sets out best practice guidelines for banks considering closing branches or reducing opening hours by more than 30%. It builds on Barclays’ long-held commitment to ensure that our customers are able to carry out everyday banking transactions locally, and recognises our particular responsibility to the most vulnerable members of our society.
At the time of announcement, the Standard requires that a bank must carry out a full assessment and publish the reasons why the decision to close a branch or significantly reduce its opening hours has been made. Following the announcement, a bank must source feedback from affected customers and their representatives (such as local councils and residents’ groups) and publish this along with how they have responded. This must be done before the closure or reduction of hours takes effect.
Barclays will publish all such ‘Reasons for Closure’ and ‘Branch Closure Feedback’ on this website. Before a branch closure takes place, Barclays will also make these documents available locally, both to customers of the affected branch and to individuals or groups who have expressed an interest.