Barclays, along with other members of the British Bankers’ Association (BBA), consumer and business groups, agreed a new “Access to Banking Protocol” which came into effect in May 2015. This sets out best practice guidelines for banks considering closing branches or reducing opening hours by more than 30%. It builds on Barclays long-held commitment to ensure that our customers are always able to carry out everyday banking transactions locally, and recognises our particular responsibility to the most vulnerable members of our society.
The Protocol requires that a bank must carry out a full assessment of the impact of the closure or significant opening hours reduction on the community, after consulting with affected customers and their representatives (such as local councils and residents’ groups). The bank must publish this assessment – detailing the reasons for the closure and the outcome of the community consultation – before the closure or hours reduction takes effect.
Barclays will publish ALL such impact assessments on this website. Barclays has also made them available locally, and ahead of the closure, to customers of the closing /reduced hours branch and to people who responded to the consultation.