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Barclays UK Retail Banking (UKRB) has won two accolades at the 2010 Financial World Innovation Awards.

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In a hotly contested category, Barclays mobile banking stood out as a modern application for a modern smartphone market.
Dr Tony Gandy, Reader at the UK's ifs School of Finance

Barclays UK Retail Banking (UKRB) has won two accolades at the 2010 Financial World Innovation Awards.  

The awards, presented by the UK’s Financial World magazine, were in the categories of Enhancing Business Performance and Improving the Customer Experience. 

UKRB’s mobile banking application Barclays.mobi was recognised for improving customer service through technology.

It was also highlighted for the breadth of services offered through the public and secure sites. 

Dr Tony Gandy, Reader at the UK’s ifs School of Finance, was one of the judges and said of the Barclays.mobi site: “In a hotly contested category, Barclays mobile banking stood out as a modern application for a modern smartphone market.”

Phil Sowter, Head of Mobile at UKRB, added: “Mobi is unique in the UK financial services marketplace today.

“It’s a testament to how Business Units and GRB Technology work in partnership to innovate for the benefit of our customers.”  

UKRB’s online Customer Discussion Document, a tool to help customers evaluate their finances, won the second award and was recognised for using innovation in supporting customer decision making. 

It was also highlighted for the comprehensive way in which it helps customers assess their finances.  

Jonathan Hinsull, Senior Manager, Customer Interaction team at UKRB, said: “Ensuring that the vision was turned into a reality was the result of great teamwork across the Customer Interaction, Branch Systems & Change and Agile Development teams, as well as support from frontline colleagues.”  

Jonathan and Lesley Coates, Senior Project Manager at UKRB, were at the ceremony to receive the award. 

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