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The report marks the eleventh year that the business has reported on its environmental and social performance.

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Citizenship is not peripheral to our business, but rather lies at the heart of what we do – which is to employ Barclays unique resources, expertise and people to support our customers, clients and communities.
Bob Diamond, Chief Executive

Barclays today publishes its Citizenship Report 2010.

The report marks the eleventh year that the business has reported on its environmental and social performance. A 12-page executive summary document has been produced, with an online report integrated within the Annual Report website.

Citizenship is one of Barclays four execution priorities and focuses on how the business is contributing to economic growth and supporting our communities around the world. For these to be achieved, Barclays is committed to operating with integrity.

Highlights from 2010 include:

  • £43bn gross new lending to UK households and businesses*
  • 106,000 business start ups supported in the UK
  • £55.3m invested in our communities
  • 62,000 colleagues involved in volunteering, regular giving and fundraising activities
  • £7bn value of cleantech/clean energy transactions with Barclays involvement
  • £1bn committed over the next four years to improving the customer experience in Global Retail Banking.

* Includes £7.5bn arising from the acquisition of Standard Life Bank

The report and summary document also look in detail at how Barclays managed key issues such as complaints handling, sanctions, regulation and remuneration in 2010.

It goes on to highlight Barclays performance in 2010 and set out plans for 2011, under the following headings:

  • Contributing to growth
  • Supporting our communities
  • The way we do business.

In the introduction, Chief Executive Bob Diamond says: “Citizenship is not peripheral to our business, but rather lies at the heart of what we do – which is to employ Barclays unique resources, expertise and people to support our customers, clients and communities.”

Please use the link on the right to access the report.

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