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Barclays is among the top three banks in France for customer relationship management, according to a survey published last week by financial newspaper Les Échos.

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Barclays is among the top three banks in France for customer relationship management, according to a survey published last week by financial newspaper Les Échos.

Companies across a range of sectors were assessed against criteria such as the quality of telephone conversations with customers, the standard of their websites and the overall customer experience.

Barclays was placed second among banks in France.

It ranked in the top 10 among all companies in the country, claiming the seventh position.

The survey was conducted across France, Germany and the UK. It evaluated 200 companies in each country that place customers at the centre of their business model.

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