At Barclays, we have a clear sense of our business purpose: to help individuals, communities, businesses and economies progress and grow. The term ‘Citizenship’ captures that purpose, and is one of Barclays four execution priorities.
Progress against the Citizenship agenda is measured in three areas:
- Contributing to growth: We support economic growth and job creation by operating a strong, profitable business that is focused on helping individuals, businesses, institutions and governments pursue their goals
- The way we do business: Our clients’ interests are at the heart of what we do. We seek to reinforce our business integrity every day by striving to improve the service that we provide; making responsible decisions in how we manage the business; and actively managing the social and environmental impacts of what we do
- Supporting our communities: We play a broader role in the communities in which we live and work. We do this through community investment programmes and the direct efforts of our employees.
Highlights from 2011 include:
- £45bn gross new lending to UK households and businesses
- 108,000 business start ups supported globally
- £63.5m invested in our communities
- 73,000 employees involved in volunteering, regular giving and fundraising activities
- US$1 trillion raised in funding for institutions in capital markets around the world
- 30 per cent reduction in UK banking complaints
- Four per cent reduction in C02 emissions, achieved ahead of our 2013 target date.
The report also looks in detail at how Barclays managed key issues such as complaints handling, lending to businesses, tax, regulation and remuneration in 2011.
In the introduction, Chief Executive Bob Diamond said: “Experience has shown us that decisive action is needed if our ambition to become a better citizen is to be both realised and believed.
“The challenges ahead will not detract from our commitment to demonstrating that Barclays is a good corporate citizen. I believe wholeheartedly that this is the right thing to do for our customers, shareholders and society as a whole.”