As a major British bank, we work with practically every business sector, community and household in the UK, and we believe we have a responsibility to help realise this ambition. We understand how important digital skills and confidence are because we’re on a digital journey too – working to make our apps and online services accessible for everyone and using technological innovation to make lives easier.
We are committed to using our insights, expertise and scale to help people feel more digitally confident, in any way we can. This is why we have launched a range of initiatives aimed at helping people gain the full benefits offered by our new world. One example is our Eagle Labs, providing workspaces and tools for digital creation and innovation. With a third Eagle Lab opening in Brighton this week after successful pilots in Bournemouth and Cambridge, the bank is announcing plans to open up to 20 Eagle Labs this year as part of its wider roll out across the UK, including in Birmingham and Huddersfield.
This is just the beginning. Over the coming months, we will share the results of a new piece of research to map the UK’s current level of digital skills against other markets worldwide, helping us to foster and build a more digitally savvy nation.
Revolutions, by their nature, are testing as well as transformative. Together, we hope to ensure that arguably the greatest change of our time brings benefits for everyone. Please check back here for updates on how we are getting on and for some great examples of how our customers, employees and others are becoming more digitally confident every day.
CEO, Barclays UK