About the partnership: Digital Eagles is a national network of tech-savvy Barclays staff who provide training and support to members of the local community on the use of digital devices and the internet. Marie Curie is a UK charity that provides care to more than 50,000 people living with a terminal illness each year and support for their families.
Tending nurses: In 2014, Marie Curie secured NHS funding to provide every nurse with a computer tablet, but a pilot project revealed that many did not have the digital skills required to operate them. So, the charity approached Barclays for help and, in 2016, the bank’s Digital Eagles provided 119 bespoke face-to-face training sessions in branches across the UK, offering a video tutorial for those who could not attend, as well as follow-up help for those who needed it.
More time to care: The free sessions amounted to 1,500 hours of training, saving the charity £25,000 in training costs – the equivalent of 1,250 hours of nursing care. The Digital Eagles are continuing to support ‘Digital Daffodils’– ambassadors within the charity who will provide on-going digital support to their colleagues. In return, Marie Curie has created training for Barclays branch staff to help them provide better customer care and support to vulnerable customers who may be living with or caring for someone with a terminal illness.