Andy Piper, 36, Director, Service Governance and Control at Barclays, is based at the bank’s Radbroke Technology Centre in Knutsford, Cheshire. He lives in Bramhall, Greater Manchester, with his wife Nicola, two-year-old son Sebastian, and baby daughter Eliza. He tells us about being “thrown in the deep end” from day one, cramming ten meetings into a day – and nearly becoming a superstar DJ.
My alarm goes off… at 6:20am. While my wife gets our son ready for nursery, I normally scan my emails over breakfast. I like to see if anything has happened overnight that I have to deal with. If it’s one of the days I drop Sebastian off at nursery, I will take him on the way to work. I pick up an Americano from Starbucks and arrive at my desk by 8.30am to get stuck in to emails.
My team sets the standards by which IT Service Management at Barclays is done, globally across all bank divisions and locations, for 140,000 colleagues. There have been well-publicised examples where banks go down for short periods and can’t process anything, often because they haven’t focussed enough on how they provide IT services and, for example, make changes in an uncontrolled way. Our processes are designed to stop people making that kind of mistake. We ensure continuous service, doing things in a way that keeps our regulators comfortable and managing incidents so as not to damage the bank or its customers. In terms of how seriously Barclays takes these standards, it is absolutely at the core of what we are about. The intention is to ensure we don’t take any undue risks with our IT.