Give and take
Asset Manager Chris Burrell adjusted his working hours to allow him to fulfil his role as a Trustee for a charity. He now starts earlier four days a week and uses the time accrued to free up one afternoon a week.
“Having an afternoon when I am not working has enabled me to have meetings with auditors, charity advisers and other stakeholders within the working week, and it’s enabled me to be more visible to the trust employees,” he says.
On top of that, Chris says being able to organise his work around other commitments has made him more motivated and focused at Barclays. “It means I am in the office earlier, when it is usually quieter and when I work best. I usually start the day doing something which needs a clear head.”
The head of the team, Susie Ralph, says rearranging Chris’s working pattern “was all about thinking how we could make it work, rather than why it won’t”. She says the “give and take mentality” is embedded in her team’s culture – and that it benefits the business as well as the employee.
“We don’t even need to talk about it,” she says. “If one of my team has a child’s sports day to go to, I won’t ask them to make that time up, because I know if we have a day that’s really busy, they will stay until that transaction is finished.
“It’s our job to provide an end-to-end experience for our customers. That means having motivated, loyal staff who can respond to their changing needs. By offering my team dynamic working options, I know they’ll be motivated to step up when I need them, without me needing to ask.”