What is the biggest change you’ve seen in tech during your career?
Piorowska says it’s the speed of change itself that’s the most noticeable development. “We are no longer in the age when it takes months or years to deliver changes to our customers,” she says. “Some software applications release a few times a day and change is done in a matter of hours rather than years.
“Sometimes I feel technical changes are easier to implement than changing our own minds – I still see many people resisting change and pretending it’s okay to follow the cosy, well-documented processes we’ve been using for centuries, rather than collaborating.”
Trebble, meanwhile, cites “technology that fits around people’s lives, removing moments of everyday friction – as opposed to technology that serves a purpose but gets in the way”, while Jodie Gilbert, Head of Cyber Strategy, name-checks one example – the iPhone – for “changing the way we communicate and forcing us to get online”.
Krön agrees that the pace of adoption – largely driven by consumers – is the biggest change. “Our phones today are expected to be the camera, computer, mobile phone, all in one. Technology products are being designed to fit human behaviour.”
Haines, whose job involves cyber security, says the greatest change is the increasing sophistication of fraudsters. “They no longer target people using dodgy-looking emails – they work as organised groups, very similar to how large organisations function. As a result they are more organised and highly sophisticated in their attacks. It’s a huge challenge to protect customers.”
Shah welcomes the way that technology has opened up more flexible and virtual ways of working, adding: “Having worked across different industries, I still find it amusing how adapting to this change seems harder for some managers than others! We need staff that are adaptable and willing to learn to meet the complex challenges we face.”