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Pilot programme

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Before the main review takes place, we will conduct a pilot programme with selected customers to test review methodology.

 

To ensure all customers in scope of the review are treated fairly and consistently, the FCA required Barclays and all the other banks involved to develop a detailed methodology on how the review will be conducted. As part of this, Barclays was required to conduct a pilot of the review with a number of customers.

The pilot programme contained a representative sample of both customers and the types of IRHPs that fall within the scope of the review. The Independent Reviewers and the FCA used the pilot to assess Barclays approach and provide feedback and suggest changes where they felt this was necessary. Barclays is conducting the main review in line with the FCA’s feedback to ensure a robust, transparent and customer focused process.

 

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